Terms of service

 

TERMS OF SERVICE

OVERVIEW

Welcome to Lehto’s 3D Prints.

These Terms of Service (“Terms”) govern your use of our website, online store, products, services, customer accounts, and related features (collectively, the “Services”).

Throughout these Terms, “we,” “us,” and “our” refer to Lehto’s 3D Prints. By visiting our website, creating an account, placing an order, or otherwise using our Services, you agree to these Terms as well as our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies posted on our website.

If you do not agree to these Terms, please do not use our Services.

Our online store is hosted and powered by Shopify, which provides the ecommerce platform that allows us to offer our products and Services to you.

SECTION 1 – ELIGIBILITY AND ACCOUNTS

By using our Services, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have permission from a parent or legal guardian where required.

You agree to provide current, accurate, and complete information when placing an order or creating an account.

You are responsible for maintaining the security of your account and for activity that occurs through your account.

You may not use our Services for any unlawful, fraudulent, abusive, or unauthorized purpose.

SECTION 2 – PRODUCTS AND 3D-PRINTED ITEMS

We make reasonable efforts to display and describe our products accurately. However, actual colors may vary slightly due to lighting, photography, monitor settings, filament batches, and other factors.

Because many of our products are individually 3D printed, minor variations may occur from one item to another.

Normal characteristics of the 3D-printing process can include slight layer lines, small surface imperfections, minor support marks, seams, or small differences in color or finish. These characteristics are part of the manufacturing process and do not necessarily indicate that a product is defective.

Product dimensions and weights are approximate unless specifically stated otherwise.

Articulated or flexible products may have joints and moving components whose movement and tolerances can vary slightly between prints.

We reserve the right to modify product designs, colors, materials, packaging, specifications, availability, or descriptions when reasonably necessary.

SECTION 3 – PRODUCT SAFETY

Customers are responsible for using products appropriately and according to any product-specific instructions or warnings.

Unless a product is specifically identified as intended for young children, 3D-printed products should not be considered toys for small children.

Some products may contain small parts or components that could present a choking hazard. Keep small products and broken pieces away from infants and young children.

Products should not be exposed to excessive heat, open flame, or other conditions that could cause the material to soften, deform, or become damaged.

Unless specifically stated otherwise, our products are not intended for food-contact, medical, protective, life-safety, or other safety-critical applications.

SECTION 4 – ORDERS

Submitting an order does not guarantee acceptance of the order.

We reserve the right to accept, decline, limit, or cancel an order for reasonable business reasons, including suspected fraud, incorrect pricing, inventory issues, production limitations, payment problems, or suspected misuse of our Services.

If we cancel an order after payment has been collected, we will issue an appropriate refund.

Please review your order carefully before submitting it.

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee that changes or cancellations can be made after production or fulfillment has begun.

Custom and personalized orders may become non-cancellable once production has started.

SECTION 5 – CUSTOM AND PERSONALIZED ORDERS

Custom, personalized, special-order, or made-to-order products may require additional production time.

Customers are responsible for reviewing and approving names, spelling, colors, logos, dimensions, artwork, designs, and other requested customization details before production when approval is requested.

We are not responsible for errors contained in customer-provided or customer-approved information.

Once production of a custom or personalized item begins, changes or cancellations might not be possible.

Custom and personalized items are subject to the conditions in our Return and Refund Policy.

SECTION 6 – PRICES, PAYMENT, AND BILLING

Prices are shown in U.S. dollars unless otherwise indicated.

Prices, discounts, promotions, and product availability may change without notice.

The price charged will generally be the price displayed at the time the order is placed, subject to correction of obvious errors.

Applicable taxes, shipping charges, and other fees will be displayed during checkout when required.

You agree to provide accurate and authorized payment information.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your purchase.

We reserve the right to correct pricing or billing errors and, when appropriate, cancel and refund an affected order.

SECTION 7 – RETAIL AND WHOLESALE / B2B ORDERS

Lehto’s 3D Prints may sell products to both individual retail customers and approved business or wholesale customers.

Wholesale or B2B customers may receive separate pricing, product availability, quantity requirements, volume pricing, minimum order requirements, payment terms, shipping arrangements, or other conditions that differ from standard retail purchases.

Access to wholesale pricing or B2B purchasing may require approval and sign-in through an authorized business account.

Wholesale pricing is intended only for approved business customers and may not be shared, transferred, or used by unauthorized parties.

Unless otherwise stated, wholesale customers are permitted to purchase eligible products for legitimate commercial resale.

Any specific wholesale agreement, approved quote, invoice, purchase order terms accepted by us, B2B catalog terms, or company-specific payment terms may supplement these Terms.

If specific written B2B terms conflict with these general Terms, the specific B2B terms will control for that B2B transaction to the extent of the conflict.

We reserve the right to approve, deny, suspend, or revoke wholesale account access when reasonably necessary.

SECTION 8 – SHIPPING AND DELIVERY

Shipping and delivery dates are estimates and are not guarantees unless expressly stated otherwise.

Production time and carrier transit time are separate.

We are not responsible for reasonable delays caused by carriers, weather, natural disasters, transportation interruptions, incorrect customer information, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

Please review our Shipping Policy for additional information.

SECTION 9 – RETURNS, REFUNDS, AND DAMAGED ITEMS

Returns, refunds, exchanges, damaged-product claims, and cancellations are governed by our Return and Refund Policy.

Eligible non-custom products may be returned according to the time limits and conditions stated in that policy.

Custom and personalized products are generally final sale unless they arrive damaged, defective, incorrect, or otherwise qualify under applicable law or our Return and Refund Policy.

Customers should inspect orders promptly after delivery and contact us as soon as possible regarding damaged, defective, missing, or incorrect items.

SECTION 10 – INTELLECTUAL PROPERTY

The website content created by or for Lehto’s 3D Prints, including our business name, branding, logos, photographs, graphics, text, product photography, website layout, and original content, is owned by or licensed to us and may be protected by applicable intellectual-property laws.

Some physical products offered by Lehto’s 3D Prints may be produced from designs, models, artwork, trademarks, or other intellectual property owned by third-party designers, licensors, brands, or creators.

Such intellectual property remains the property of its respective owner.

Purchase of a physical 3D-printed product does not transfer ownership of any digital model, STL file, design file, trademark, copyright, patent, or other intellectual-property right unless expressly agreed to in writing.

You may not copy, reproduce, download, distribute, sell, or commercially exploit our website content or digital files without appropriate authorization.

SECTION 11 – CUSTOMER-PROVIDED DESIGNS, LOGOS, AND CONTENT

If you provide us with a logo, image, design, trademark, text, model, file, photograph, or other material for a custom order, you represent that you own the material or have permission to use it for the requested purpose.

You grant us a limited right to use that material as necessary to produce and fulfill your requested order.

We reserve the right to decline a custom order if we reasonably believe the requested material infringes intellectual-property rights, violates law, or is otherwise inappropriate for production.

You are responsible for claims arising from materials you supply without proper authorization.

SECTION 12 – THIRD-PARTY SERVICES AND LINKS

Our Services may include or link to services operated by third parties, including Shopify, payment providers, shipping carriers, social-media platforms, or other service providers.

We do not control third-party websites or services and are not responsible for their independent content, policies, availability, or practices.

Your use of third-party services may also be governed by the terms and policies of those third parties.

SECTION 13 – RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify.

Purchases from Lehto’s 3D Prints are transactions between you and Lehto’s 3D Prints, not purchases from Shopify.

Shopify provides technology and ecommerce services that enable us to operate our online store but is not the seller of the products purchased from us.

SECTION 14 – PRIVACY

Personal information collected through our Services is handled according to our Privacy Policy and applicable privacy settings and requirements.

Because our store is powered by Shopify, certain customer information may also be processed by Shopify and other service providers necessary to operate our store, process payments, prevent fraud, fulfill orders, and provide related Services.

Please review our Privacy Policy for additional information.

SECTION 15 – REVIEWS, FEEDBACK, AND SUBMISSIONS

If you voluntarily submit a product review, photograph, comment, suggestion, testimonial, or other feedback, you represent that you have the right to provide that content.

You grant us permission to use, reproduce, display, and share that feedback for reasonable business, customer-service, and promotional purposes, subject to applicable law.

You may not submit content that is unlawful, fraudulent, defamatory, threatening, obscene, infringing, or intentionally misleading.

We reserve the right to remove inappropriate content where permitted.

SECTION 16 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.

We reserve the right to correct errors and update information.

If a material error affects an order you have already submitted, we may contact you to resolve the issue or, when appropriate, cancel the affected order and provide a refund.

SECTION 17 – PROHIBITED USES

You may not use our website or Services:

  • For unlawful or fraudulent purposes;

  • To violate applicable laws or regulations;

  • To infringe intellectual-property rights;

  • To submit false or misleading information;

  • To transmit malicious code or interfere with website security;

  • To scrape, harvest, or improperly collect information;

  • To impersonate another person or business;

  • To interfere with another customer’s use of the Services;

  • To attempt unauthorized access to accounts, systems, or data; or

  • For any other activity that we reasonably determine threatens our customers, business, systems, or Services.

We may suspend or terminate access to our Services for violations of these Terms.

SECTION 18 – DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, our website and Services are provided on an “as available” basis.

We do not guarantee that our website will always be uninterrupted, error-free, or available.

Nothing in these Terms excludes or limits warranties, rights, or remedies that cannot legally be excluded under applicable consumer-protection law.

SECTION 19 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Lehto’s 3D Prints will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or Services.

Nothing in these Terms is intended to limit liability that cannot legally be limited or excluded.

SECTION 20 – INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Lehto’s 3D Prints from third-party claims, losses, damages, or reasonable expenses arising from your unlawful use of the Services, violation of these Terms, or infringement of another party’s rights through materials or content you provide to us.

SECTION 21 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted by law and the remaining provisions will continue in effect.

SECTION 22 – NO WAIVER

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision later.

SECTION 23 – ENTIRE AGREEMENT

These Terms, together with our posted policies and any applicable order-specific or B2B terms, constitute the agreement governing your use of our Services and purchases from us.

SECTION 24 – GOVERNING LAW

These Terms and transactions with Lehto’s 3D Prints are governed by applicable laws of the State of Texas and the United States, without limiting any consumer rights that apply under mandatory law.

SECTION 25 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices, or applicable requirements.

The current version will be posted on our website. Continued use of the Services after an update constitutes acceptance of the revised Terms to the extent permitted by law.

SECTION 26 – CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Lehto’s 3D Prints
Email: hello@lehtos3dprints.com