Refund policy

Return and Refund Policy

We want you to be happy with your purchase from Lehto’s 3D Prints. Please review the following return and refund policy before placing your order.

Returns

We accept return requests on eligible, non-custom products within 14 days of delivery.

To be eligible for a return, your item must be unused, undamaged, unaltered, and in the same condition in which you received it. Proof of purchase is also required.

To request a return, contact us at hello@lehtos3dprints.com before sending the item back.

If your return is accepted, we will provide return instructions and the appropriate return address. Items sent back without first requesting and receiving return approval will not be accepted.

Return Shipping

For returns due to a change of mind, accidental purchase, or other reason not caused by an error on our part, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error by Lehto’s 3D Prints or the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible at hello@lehtos3dprints.com.

Please include your order number and photos of the item and packaging when possible. We will review the issue and work with you to provide an appropriate replacement, refund, or other resolution.

If the problem was caused by an error on our part, you will not be responsible for return shipping costs.

Custom and Personalized Products

Custom-made, personalized, special-order, and made-to-order products are final sale and cannot be returned or exchanged due to a change of mind.

This includes products customized with names, logos, colors, designs, sizing, text, or other customer-requested specifications.

If a custom or personalized item arrives damaged, defective, or does not match the approved order specifications, please contact us so we can make it right.

Sale Items and Gift Cards

Gift cards are non-returnable and non-refundable.

Items specifically marked Final Sale are not eligible for return unless they arrive damaged, defective, or incorrect.

Exchanges

If you would like a different eligible product, please contact us first.

In most cases, the easiest option is to return the eligible item according to this policy and place a new order for the replacement item.

Custom and personalized products are not eligible for exchange unless they are damaged, defective, or incorrect.

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or credit card company to process and post the refund after it has been issued.

Shipping charges are not refundable except when the return results from an error by Lehto’s 3D Prints or an item that arrived damaged, defective, or incorrect.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at hello@lehtos3dprints.com.

We will make every effort to accommodate cancellation requests. However, once an order has entered production, been customized, or shipped, cancellation may no longer be possible.

Custom and personalized orders that have already entered production may not be eligible for cancellation or refund.