Shipping policy

Shipping Policy

Thank you for shopping with Lehto’s 3D Prints. This Shipping Policy explains our current shipping rates, processing expectations, delivery estimates, and what to do if there is a problem with your shipment.

Shipping Area

At this time, Lehto’s 3D Prints ships within the United States only.

International shipping is not currently available.

Shipping Rates

Our current shipping options are:

The shipping options and rates available for your specific order will be displayed during checkout.

Processing Time

In-stock products are generally prepared for shipment as quickly as possible.

Some products may be made to order, personalized, customized, or require additional production time. Production time is separate from carrier transit time.

If an order requires significantly more processing time than expected, we will make reasonable efforts to contact you using the information provided with your order.

Estimated Delivery Times

Our current estimated carrier delivery times are:

Standard Shipping: approximately 3–5 business days after the order has been shipped.

Express Shipping: approximately 1–2 business days after the order has been shipped.

These are estimates and are not guaranteed delivery dates.

Weekends, holidays, severe weather, carrier delays, and other circumstances outside our control may affect delivery times.

Custom and Made-to-Order Products

Custom, personalized, special-order, and made-to-order products may require additional production time before shipment.

Any estimated production timeframe provided for a custom order is separate from the shipping transit time.

If you have a deadline for a custom order, please contact us before ordering so we can determine whether we can reasonably meet the requested timeframe.

Order Tracking

When tracking information is available, it will be provided after your order has shipped.

Please allow time for the carrier’s tracking system to update after a shipping label is created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before placing your order.

If you notice an error in your shipping address, contact us as soon as possible at hello@lehtos3dprints.com.

We cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

Returned or Undeliverable Packages

If a package is returned to us because of an incorrect address, incomplete address, refused delivery, or other customer-related delivery issue, we will contact you when possible.

Additional shipping charges may apply if the order must be shipped again.

Lost Packages

If your tracking information shows that your package has not arrived within a reasonable period after the expected delivery date, please contact us at hello@lehtos3dprints.com.

We will work with you and the shipping carrier to investigate the shipment.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

Check around the delivery location and with other members of your household.
Check with nearby neighbors when appropriate.
Allow a short period of time in case the carrier marked the package delivered shortly before completing delivery.
Contact the shipping carrier if the package still cannot be located.
Contact us at hello@lehtos3dprints.com if additional assistance is needed.

Damaged Shipments

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at hello@lehtos3dprints.com.

Please include your order number and photos of the damaged item and packaging when possible so we can evaluate the issue and make it right.

Damaged or incorrect orders are also subject to our Return and Refund Policy.

Shipping Delays

Lehto’s 3D Prints is not responsible for delays caused by shipping carriers, severe weather, natural disasters, transportation interruptions, government actions, incorrect customer information, or other circumstances outside our reasonable control.

We will make reasonable efforts to assist customers with shipping-related issues when possible.

Wholesale and B2B Orders

Large wholesale or B2B orders may require different shipping arrangements, rates, packaging, or lead times than standard retail orders.

Any shipping terms specifically provided with an approved wholesale quote, invoice, purchase order, B2B account, or other written agreement will apply to that order.